PR Niblets

Sunday, August 30, 2009

Innovating Our Way Out of Recession

The news media seems to be reporting many economic indices and anecdotal findings supporting the fact that the U.S. may already be out of its 2008-09 recession. The pace of job losses has stemmed; consumers are slowly beginning to spend (albeit with the help of taxpayer-funded clunker cash and other stimulus funds); the stock market has stopped its free-fall and has risen significantly since the beginning of the year; and even real estate housing starts are on the rebound. Consumer confidence is slowly on the rise.

The public relations and advertising industry also offer an interesting albeit unscientific indication of the direction in which the economy is headed. In the fourth quater of '08 and early into this year, many companies were restricting their budgets or cutting their "discretionary" marketing spend. New business opportunities were few and far between and those that surfaced were prepared to spend a fraction of typical marketing budgets.

But today in the third quarter, there is a renewed flurry of activity -- verified by reports from colleagues at small- to mid-sized firms throughout the country. Start-up enterprises hunting for marketing support are calling again and new business meetings are being planned. Most exciting are the various innovative companies and products that are coming forward. A few examples we've seen in the last few months:

Electric Bikes*- A company soon to market a new line of upscale electric bicycles for consumers hoping to park their cars and get some exercise (with power assist as needed).

DVD Vending Machines- A new brand of DVD and video game rental machines returning the excitement of discovery and impulse shopping as convenient and accessible as visiting your favorite local store.

Blood Pre-treatment to Spot Disease*- A company that has developed a pre-treatment for blood samples that can help close the undiagnosed "window period" for HIV and Hepatitis C.

Clean Coal (really)*- A process for liquifying and gassifying coal without the release of carbon dioxide or the need to capture and sequester it.

Making Static Media Interactive*- A company that has developed a closed circuit system for taking traditional media and making it fully interactive in order to better compete with the Internet.

Our young firm is managing a lead queue approaching three dozen organizations, many of which are innovative and offer disruptive solutions to the markets they are seeking to enter. Microsoft was born during a recession as were many other of today's successful companies. Which of the companies edging their way to market launch will be tomorrow's Google and potentially change our world, our environment and our lives?

We appear to be on the edge of an exciting turnaround as companies begin nudging each other aside as they innovate their way out of recession.

* Companies are currently fundraising; contact us if you have interest in learning more.

Monday, August 10, 2009

Guest Post: Marketing Basics to Grow During a Recession

Original Post by Leigh George, Ph.D, Director of Strategy, Moiré Marketing Partners

We all know that it's smart to market during a recession and that firms that do market are better positioned when the economy turns around. If we all know this, why aren't firms flexing their marketing muscle now? Here are tips on how firms can position themselves for growth in the post-recession economy that bear repeating. They're not earth-shattering. But they are marketing basics that you can't afford to ignore.

  1. Incorporate social media into your business development efforts. Your clients, prospects and their suppliers are using it; you should strategically use it too. Leverage tools including LinkedIn, Facebook and Twitter to connect with prospective clients and other professionals to build your network and demonstrate your expertise.
  2. Be a brand ambassador. Remember, you are the face of your company's brand. Use your interactions to communicate your firm's brand promise and support that continuously in your efforts.
  3. Network. Relationships matter. Social media is a great way to start a conversation with a client or prospect - but don't let it stop there. Offer to meet new and old colleagues at an upcoming industry or bar association meeting, civic event, non-profit activity or social mixer - or host your own hospitality function at your firm.
  4. Seize the podium. Apply to be a speaker at upcoming events. If you aren't accepted, attend anyway to get a better handle on what topics are creating buzz.
  5. Learn from other professionals. Invest in consultants to sharpen your brand. An outside perspective can help you assess the effectiveness of your business development efforts and offer insight into what strategies would work best for your personality type.
  6. Be active in your home and business communities. Dust off those memberships in the local chamber of commerce and non-profit organization. Get involved in industry related activities and slowly increase your profile.

Monday, July 13, 2009

Can you Digg it?

In one way or another, social media is changing our lives each day. It’s unavoidable. Some prefer to use it for networking, others find it a crucial tool for news consumption. But no matter how you use it, chances are it's changing the way you work and play.

However, not everyone is convinced that social media is the way to go when it comes to reading the news. At last month's PRSA T3 conference, one PR pro I was chatting with was extremely passionate about traditional media formats and was convinced that the next step for newspapers and magazines was a tailored print edition for each individual subscriber. I know what you're thinking, isn't that my Google reader? But for those who are reluctant to change, there is something familiar and comforting about sitting down with a cup of coffee and the Old Gray Lady each and every morning.

In a 2008 survey conducted by Pew Research Center, more people (35 percent) said that they rely mostly on the internet for news than citing newspapers sources. At T3, Beth Murphy, senior director of marketing & communications at Digg, an online news aggregator, started off her presentation with that statistic and then elaborated on the "democratization of online sources." There is a new realization that news is consumed in small bites thanks to news aggregators, micro-blogging and social networks. Currently, Digg receives more unique visitors than the WSJ and NYT combined.

So, why Digg? Those that don't have the luxury of reading every daily paper from cover to cover can indulge in the top stories that the majority believes to be headline news. About.com calls Digg "a goldmine of great news stories, tutorials and practical tips." Others look at it as a universe of all things current. Digg can also make or break an author or site. The more people who Digg an article can cause an influx of traffic to a particular site or blog, thus building your credibility in a community or network and opening up new opportunities.

Want to start Digging? There are some great online resources that can help you including an FAQ, instructions for adding a Digg button on your site (or just tweet
@pdandreu), Digg the Blog, and more.

This ends another installment of adventures in social media. If you dig it, Digg it. But if you find it del.icio.us....well, that's a whole other story!

Friday, July 3, 2009

Happy Father's Trading Technology Day?

Every June financial services executives are faced with the same question: What do I love more, my father or trading technology?

Not exactly a Buddhist Koan, but still a serious quandary …

Oddly, the SIFMA Technology Management Show, one of the financial technology industry's largest trade conferences, always happens right around Father's Day. How am I supposed to enjoy grilling petite filets with my dad when the 12 editors and analysts I've strong-armed into meeting with my clients the next week could mutiny at any moment and boycott my appointments for a cuter, more persistent PR practitioner or an event with better food?

This year, we hosted a joint event for one of our clients, Marketcetera, and the New York Stock Exchange at the Peninsula Hotel. Surely an 85 Dollar Bento box with lobster, steak and mini chocolate pot de crème’s should be good for a journalist or four?

Another client, Tervela, dazzled show-goers with their newest product, showcased topless (i.e. under museum-quality plexi-glass) so curious prospects, writers and analysts could see the bits and bobs inside. A civilized tactic compared to the kind of toplessness that often goes along with trade shows in male-dominated industries.

Although the show was smaller than usual given the fact that Wall Street hasn’t emerged yet from its smoking crater, it was still an excellent time to connect with colleagues, hear about new technologies and meet with the editors and analysts - all of whom kept their appointments :)

And, this year, as he has done for the last fifteen, my dad forgave my pre-occupation during our Father’s Day BBQ and accepted my early departure to get back to the office and prepare.

Editor’s note to SIFMA: don’t ever try moving the show up a month and scheduling it around Mother’s Day. They will not go as quietly!

Monday, June 22, 2009

My New Cult

They were everywhere. I saw them in banks, in cars, walking down the street, in meetings, at Starbucks, in elevators, at lunch, in bars, at conferences and at work. It was like Invasion of the Body Snatchers: First, I noticed a few of them acting curiously. Before I knew it, the world had been overrun with shells of former people thumbing furiously at their BlackBerrys.

Although PR requires you to stay up to date, I never felt at a disadvantage. I did my job; I worked hard and excelled; but at the end of the day, I was able to disengage from work and put my personal life in a non-contiguous compartment. Initially, I was put off by these mindless creatures, this cultish Blackberrati (As you can see from today’s feature story in The New York Times, I’m not the only one:
http://bit.ly/n8oTP). They were slaves to their electronic extensions, unable to extricate themselves from the ever expanding web of digital communication. I felt sorry for them. Then, I got one.

As part of my employment package at Feintuch Communications, I was supplied with a new BlackBerry (I opted for the Bold). In a matter of days I went from mild curiosity to rabid support, likely to sacrifice non-immediate family members if it were necessary to save my 9000, my preciousss.

This weekend, I was swallowed up by a vortex of texting, BlackBerry Messenger and App World. I lost track of time, like a Native American on a Peyote-induced vision quest, only to emerge on Sunday, realizing that I was texting, BBMing, Gchatting and emailing a childhood friend of mine all at the same time in order to work out the logistics of meeting up for lunch. When I realized what I was doing, I closed all my applications and, with the unsteady hand of withdrawal, called my friend up. We settled on a place in ten seconds tops.

My body is snatched. I already feel it. I am one of them. I am part of the Blackberrati. But while I already see the enormous potential this device has to support my professional development, I will do my best to remember that sometimes you need to pick up the phone to get the job done.

Wednesday, June 17, 2009

Black Ink is the New Black

My career path has spanned a wide range of journalism and communications endeavors -- on-air newscasting for several radio stations; the assignment desk at WCBS-TV in New York; several public relations firms; and even a stint as head of corporate communications for an international telecommunications manufacturer -- in total nearly 30 years.

I've been priviledged to launch and build several hundred companies, take many of them public and support several multi-national organizations. The body of work has spanned numerous industries from trucking to tech; for-profit and not-for-profit to highly unprofitable; and domestic and international.

Despite having worked for so many entrepreneurs and consulted for so many other organizations, nothing quite prepared me for the roller coaster of emotions and milestones related to the launch of my own business.

December 2008 was filled with lawyers, accountants and real estate agents (oh my!). Friends, colleagues, recruiters, clients and other insiders lined up with often conflicting advice.

On Jan. 2, 2009, our fearless team of four launched Feintuch Communications. Three days later, we incorporated. The first months were filled with serving our early clients -- 3rd Dimension, GAIN Capital, Marketcetera and Tervela -- while at the same time, moving, naming our entity, creating our corporate identity and brand, hiring staff, developing systems and creating a corporate culture. All this while trying to figure out the straightest line to black ink -- a formidable task in the heart of the greatest recession in decades.

My wife, Alice, a geriatric social worker and care manager for the Westchester County chapter of the Alzheimer's Association, went from second income status to primary breadwinner. We all tightened our belts to settle in for the long haul to give the new business as much runway as possible.

In April we launched our website and added new services. We disseminated our own launch press release and announcement cards went out. News articles began appearing. And slowly, things began to click. Referrals started coming our way from our ECP Global international network and our network of hundreds of friends and business colleagues from around the world. While we sadly observed many of our friends' firms contract and downsize, we slowly added accounts. Bluenog. Moire. AccelerOptics. The Linux Box. Hanger Network. RadMD.

Last Friday, half way through our sixth month, the lastest chapter started unfolding. Word from an advertising and marketing prospect that we were hired. More good news today from a life sciences company. And so now, as the clock strikes midnight on the east coast, and as I prepare to take my wife to dinner and Broadway to celebrate our 25th anniversary (June 17), the red ink dried up and turned black.

The adventure continues -- staff hiring, new business meetings, launching our new clients, hustling to satisfy our longer-term clients and preparing to speak at the PRSA International Conference in San Diego. To our clients, friends, supporters and families -- thank you. We hope to continue earning your trust... and black ink.

Monday, June 8, 2009

If My Mom Can Tweet, So Can You

When Twitter first came on the scene, I knew that I needed to learn how to tweet. It’s a new form of media and my work revolves around media, so it was a pretty obvious connection. I’ve been tweeting mostly to stay connected and send and receive news, not to talk about what I had for breakfast. Where I kept falling down in the social media/PR connection was explaining to clients why they should be tweeting. "Because everybody is doing it," was not the right answer. So last week I attended a "Twitter 101" workshop presented by Sandra Fathi, @sandrafathi for the Twitter-savvy.

What I took away from the workshop was invaluable and helped me view Twitter as a tool for the business world. What client wouldn’t want to have their company in a publication that reaches 20 million people globally? That’s one reason to tweet. Some other reasons we discussed during the workshop include: to generate awareness; to seek and create new media opportunities; to foster customer loyalty; to promote products and services; to network with customers; and to monitor trends and breaking news.


The problem is there are some turnoffs and misconceptions. I've heard everything from, “I’m so overwhelmed by email alone, I can’t do anything else” or “the churn rate is so high, it’s just a fad.” Those are completely reasonable worries, but there are solutions. If you can't find the time in your day, how are companies like Southwest, Dominoes, Zappos.com and more all jumping on the Twitter bandwagon? These companies have realized the impact of social media and are allocating either internal or external resources to manage the efforts. Their successes with social media are talked about constantly and have even attracted coverage in traditional
media. For those that say, "it's just a fad, Twitter will be forgotten about in a few months," they probably haven't taken the time to try it yet.

I believe everyone is looking for something at all times and when John or Mary is online Googling “thingamajig” and Company X is twittering about their shiny new thingamajigs – a connection is made and everyone gets what they want. You don’t have to be a rocket scientist to figure it out but you do need the initiative to try it.


The bigger issue I noticed is that people are reluctant to change. In the business world, you have to embrace change or your company won’t grow. Technology is constantly evolving and the business world relies on new technology to survive. As a young PR pro, I know I’m light years away from the professionals that "back in the day" used to fax or snail mail press releases to journalists. And I give credit to those pros that today are trying their hand at Twitter or that have Facebook pages (even to their kids’ chagrin).


My mom is a partner at a family-owned real estate company in New Jersey, and despite the tumultuous market conditions, she is taking the initiative to try new online networking tools that most of the professionals in her industry aren’t. With the economy slowly making its way back into the black, it's people in the service industry, like my mom, that don’t sit and wait for business to pick up again, they get out and network either in-person or through social media outlets.


So for those that don’t know how to get started with social media or are too overwhelmed by the thought of it, I say, if my mom can tweet so can you! Take the first step and spread your social media wings. Once you get started, you can count on me to be a follower!


Sunday, May 31, 2009

Know Your Mark

One of my friends, Kelly O'Brien, was named a "Top Tech Communicator" by PRSourceCode in 2007 for her acumen in pitching technical stories and exemplary work with journalists.

I was happy for her ...

While at the same time secretly worried that if accolades were given for excellent work there might also be a designation for the opposite and a horror show pitch written by a young Steph Johnson might be lurking in the public domain ready to catapult me into the limelight for “the worst pitch on the planet.”

Last week I had an exchange that made me think about this issue again. I used the phrase "editorial opportunity' in a pitch to editor Alan Z. who had just written a blog about why these two words are like nails on a chalkboard to journalists. I didn’t use the term six times like the schlameil he called out in his post, but it was still a transgression.

Every flack worth their salt knows you never start off a conversation by saying “I’m calling to follow up a press release,” and you better as heck know what the outlet covers before you try and pitch your client’s shiniest widget. Beyond that we now have an arsenal of fantastic tools to make sure we don’t try to sell ice to an Eskimo.

It is our responsibility to take advantage of this data…

Before engaging in a dialogue, PR professionals should follow blog posts, check out tweets, investigate Facebook pages and read multiple articles so we understand the pet topics, axes to grind and basic philosophies of our journalists and can develop some kind of rapport with them.

This is not to suggest that personal knowledge is a substitute for what is crucially important in today’s competitive media environment - a strong story based on solid fact with credible third party endorsements, talking end users and an angle that will compel the readership of a particular outlet. However - and as most club bouncers will tell you - building a relationship is important. It won’t necessarily get your ugly friend past the velvet rope, but it could at least help get her closer to the front door!

Wednesday, May 20, 2009

Queuing up For Business

In our fifth month of business, we finally gave birth.

Our "child" -- Quu (http://www.myquu.com/).

The back story: When building the platform for Feintuch Communications, we decided we were going to go far broader than simply delivering smart PR. We were going to look at clients and prospects holistically and understand their full range of needs -- including advertising, search, marketing, business development, investor relations, funding, partnerships -- the works (See our April 6 post: The Best of Times, The Worst of Times). Then, if it made sense, we would offer a range of value-added services (plus PR). As an entrepreneurially oriented firm, we're prepared to roll-up our sleeves and work to create a lasting client relationship.

We met Quu in the fourth quarter of 2008. CEO Joe Harb had developed a great technology platform for the radio advertising industry but lacked cash, focus and an insider's seat. We took Quu on as our first incubated client, providing business and marketing counsel and introductions to radio, advertising and market research industry insiders. I was given a seat on Quu's advisory board. We created introductions to various entities with access to needed capital.

And as this vortex of activity accelerated in the past two months, Quu completed its beta test of its technology with Sandusy Radio in Seattle. We prepared a release (http://www.feintuchcommunications.com/index.php?s=43&category=9), contacted the media, and this Monday, we delivered.

Starting with a story in key trade Radio and Records written by Kevin Peterson (http://www.radioandrecords.com/RRWebsite20/members/ShowHeadline.aspx?FormatId=0&ContentID=49537) and with numerous additional stories starting to emerge ( http://news.radio-online.com/cgi-bin/rol.exe/headline_id=n19259 and http://www.rbr.com/media-news/advertising/14643.html and http://72.52.213.140/article/81304), Quu's phone has been ringing off the hook.

Meetings have been scheduled with radio and TV station groups, contracts have been sent out and requests for information have come in from around the country including Oregon, Florida, Chicago and as far away as Australia.

As Quu prepares to close its next funding round, we're preparing to go to work for the company full-time as its marketing, PR and business counsel. We are proud parents knowing we have helped deliver an exciting business opportunity for our client and proof of concept for our own strategic relations firm.

Monday, May 11, 2009

When It Rains, It Pours

Ninety-nine point nine percent of us at one point in our lives have felt pressure, whether at work or at home, to get something done on a deadline. What I’ve noticed in my professional career is that some people LOVE pressure – they feed off of it. There is nothing like a reporter calling at 4:45 pm on a Friday with a 5:00 pm deadline wanting a question answered or a fact checked. You have to drop EVERYTHING and make those 15 minutes count! That can be very exciting to some.

On the other hand, when a new business proposal is due and you are still sifting through the RFP the night before and you’re missing the gym class you really wanted to go to, the excitement turns into panic and ultimately stress. Some people work better when the pressure is on and can even turn panic into constructive behavior. For those that have a hard time managing stress, here’s a great article from last month’s Fitness Magazine that helped me - http://www.fitnessmagazine.com/health/body/healthy-toolkit/beat-stress-take-control/

Personally, I don’t like stress. I try to avoid feeling stressed out at all costs. I’ve seen how neurotic behavior leads to pre-panicking and that stresses me out even more! To manage this, I schedule tasks for each hour of my day leaving room for the mini-crises that might pop up. But with all of the pressure to fulfill media requests on deadline, finish press releases, research data, schedule interviews, write memos and think about my next blog post (and that’s just a typical Friday), I better practice what I preach!

P.S. – Sorry about not posting until now, I was trying to meet all of my deadlines!