“Don’t lie, mislead or whitewash. It’ll come back to haunt you. Integrity is like crystal: fragile and irreparable once cracked.” – Richard Roher
Tuesday, June 14, 2016
“Your credibility and your truthfulness is all you have, so never lie to a journalist. While there may be occasions where you can’t give them the full situation, do not lie or distort the truth to win a pitch. Your reputation and effectiveness will be limited substantially and it will reflect poorly on your client. If you’re going to be effective in pitching a journalist, remain honest and do your research. Check out samples of their work to understand their beat, the publication they work for and the kind of stories they write about. Pay attention to what they do, remain credible and don’t waste their time.” - Henry Feintuch
Wednesday, May 25, 2016
Every industry has a rule book, whether or not you know about it! As a communications professional, our rule book is endless. With many years of professional and personal experience, we sat down with our Feintuch team member, Doug Wright, to come up with the top 3 rules that every communication professional should abide by.
- Go above and beyond. Strive to do as much of your boss’s job as you can. Any part of his/her job that you can do frees them up to concentrate on higher level work that will benefit the company overall. (Of course, you need to make sure you are covering all of your job responsibilities first!)
- Take ownership of the good and the bad. Sins of commission are better than sins of omission. While no one likes to make mistakes, they are inevitable. A sin of commission—where you may have gone about trying to get something done the wrong way—is less offensive to most than a sin of omission where you simply dropped the ball.
- Stay humble and motivated. Don’t doubt yourself and keep worrying to a minimum. If you know what you are doing and performing due diligence in getting it done, that’s all you can do. Don’t be cocky, but keep this in mind even as questions arise from clients and supervisors about a news announcement that does not get the expected pick up or a lightly attended press conference. More often than not, if you are performing due diligence, things will work out the way they should.
Tuesday, May 17, 2016
"When trying to build a brand on social media, it is important to remember these four things: be smart, be relentless, be honest and most importantly, be on message. Once you post something on social media, it becomes a permanent part of the digital world." - Richard Roher.
Monday, April 25, 2016
What is the biggest change you’ve seen in PR?
Media relations. One thing I remember distinctly about my first jobs was how easy it was to get reporters out of their offices. Trade magazine writers and even mainstream media made time to meet with clients over lunch, which helped to build relationships.Nowadays, no one has time. The economy and the way business is done has effectively changed the way relationships are built. Editorial teams are often short-handed, and any time out of the office is at a premium. In fact, it can be difficult to get an editor you do not have a relationship with on the phone.This has made it all the more important to tighten up the other aspects of media relations. Pitches, both written and verbal, must be very efficient and even more compelling to get the attention of writers and editors.
How do you generate news and build buzz for clients?
Finding and engaging key influencers. For instance, you may want to offer an exclusive story to a major media outlet that your client is most excited about. If an exclusive is not possible, seeding stories to top mainstream or trade media under embargo is a great tool as well. This way, you can prepare them with materials/interviews/etc. to publish their stories when the news hits, not days later. It also lets the writers know that your client believes this is big news and will help you cut through the clutter of all the other news they may cover on a given day.
Social media is also key. By helping a client to build strong social networks (Twitter, Facebook, Linkedin, Pinterest, Instagram, etc.), they can hint at upcoming news that would be of interest to their audiences. By engaging social media influencers in your client’s field (media, industry experts, enthusiasts, etc.), you can build a great deal of anticipation for a pending announcement and extend its reach.
What is the most challenging thing about PR?
Prospecting for new business. This is the life blood of any agency and it can be a challenge to find the time to find new clients. I have found that the proper mindset is to make sure new business prospecting is part of the normal work week, to be tackled alongside regular client work.
I try to make time to consider opportunities for business among colleagues, friends and new contacts. You never know, a well-timed phone call or email can be the first step to gaining a new client.
Is there anything happening in the industry that you find interesting?
Newsroom and editorial changes. With smaller editorial staff and advertising shifting to online media and other areas, print publications are getting thinner and even transitioning to online-only formats. The editorial landscape is changing rapidly and it is important to keep up to date with changes and new opportunities for more timely coverage.
An upside of a more online-centric media base is its tie to social media. Online stories can be more easily shared with clients’ audiences and other social media influencers to spread key news farther and faster.
What is one thing you wish you’d known when you started out?
Being creative in the job hunt and adapting the job to your preferences. The need for PR is everywhere—in corporations, financial institutions, art organizations, health care companies, non-profits and on and on—so there is a great degree of opportunity to find your passion within the field. As for adapting a current job, I now know you can use your strengths to bring a position even more in line with your interests—and maybe even create a new position. This, of course, needs to fall in line with your employer’s needs and goals.
Wednesday, April 13, 2016
Trade shows, conferences and industry events present unique opportunities for PR professionals for several reasons. You have the opportunity to learn more about your client’s sector and the major players in their market, join a panel or two and hear some insights from key figures in the industry and meet the media you’ve been diligently working with. The best part of it all is being able to see your clients interact with their customers and demonstrate their news products.
Our trade show guru, Doug Wright, shares his thoughts on the five best practices to tackling a trade show or conference successfully:
- Listen and learn. Take note of the questions asked at your client’s booth, as well as the answers. This will educate you and help you become more conversant in your future presentations to editors.
- Organization is key. Keep your head in the game for the duration of the show. Keep track of all press appointments and make sure they meet your client and see their most important offerings at the show.
- Stay motivated. While it is a long time to be on your feet and your body starts to complain (foot and back pain), keep in mind that everybody is in the same boat and that the show is not only important to your client, but very expensive. Time is literally money to the tune of thousands of dollars per hour. The client will be watching and evaluating what worked at this show, as well as what did not. You do not want to be one of those things that did not work because of a lackluster performance.
- Nurture your relationship. Have fun with your client at the show—on the floor and off. A great part of trade shows is the ability to build a relationship with your client. While work obviously comes first, take this time to learn more about your client and have them learn about you. Nobody wants to work with an automaton.
- Be focused. Perform due diligence in show related activity. There is a lot going on and you need to own your part. There will not be a lot of sympathy given to those who miss a key step in the trade show effort because they got busy and forgot.
Tuesday, April 5, 2016
“Whether you’re in consumer, tech or B2B public relations, you should read a noteworthy news publication every day, like The Wall Street Journal, even though it may appear to be ‘off subject.’ As PR professionals, we tend to focus too much on our clients’ niche or sector, but you shouldn’t fall into that trap. You’ll be a more successful and well-rounded communications professional if you have a comprehensive understanding of the larger business environment in which your client operates. To be successful in this industry, you must always be ahead of the game.”
– Richard Anderson